Cancellation & Refund

1 Order Cancellation

You may cancel your order within 6 hours of placing it, provided it has not yet been dispatched from our end. Once an order is dispatched, cancellation is no longer possible.

Cancellation before dispatch

• Request cancellation within 6 hours via WhatsApp or email with your order number.
• A payment processing fee of 2% will be deducted from the refund to cover gateway charges (Razorpay / bank fees) incurred on the original transaction.
• The remaining amount will be refunded to your original payment method within 5–7 business days.
• COD orders cancelled before dispatch: no charge applies.

Cancellation after dispatch

• We are unable to cancel an order once it has been dispatched with the courier.
• If you wish to refuse delivery, the order will be returned to us. In such cases, both the forward and return shipping charges will be deducted from any applicable refund.
• For prepaid orders refused at delivery, the net refund (order value minus forward + return shipping) will be processed within 7–10 business days of the package returning to us.

2 Returns & Replacements

Because our products are herbal food powders, we do not accept returns of opened or used products for hygiene and food-safety reasons. Returns and replacements are accepted only in the following cases:

• The outer packaging or seal is visibly damaged or tampered upon delivery.
• The product is physically defective (e.g. foreign matter, off odour, incorrect product).
• You received the wrong item (product or variant does not match your order).

Accepted return / replacement requests will be resolved via a free replacement or a full refund, at our discretion and subject to stock availability. Return shipping (if required) will be arranged and covered by Shuddha Sattva.

3 Damaged or Incorrect Items

• Inspect your parcel upon delivery before signing any courier acknowledgement.
• If the outer carton or product seal is damaged, photograph it immediately and contact us at contactus@shuddhasattva.com or WhatsApp +91 98202 27510 within 48 hours of delivery.
• Please share: your order number, a photograph of the damaged item/packaging, and your contact number.
• We will evaluate the issue and respond within 24–48 hours with a resolution.

4 Refunds

Eligibility

• Refunds are issued for defective, damaged, or incorrect products confirmed by Shuddha Sattva within 4 working days of delivery.
• Refunds for cancellations before dispatch are processed as described in Section 1.
• Products purchased during a sale, promotional offer, or discount campaign are not eligible for refund unless damaged or defective.
• Opened and used products are not eligible for a refund.

Refund Process

• Approved refunds are processed to your original payment method (UPI, card, netbanking, or bank transfer for COD).
• Refund credit typically appears within 5–15 working days, depending on your bank or payment provider.
• You will receive a confirmation via email or WhatsApp once the refund is initiated from our end.
• If you have not received your refund within 15 working days of confirmation, please contact your bank before reaching out to us.

5 Non-Returnable Items

The following are not eligible for return or refund:

• Products that have been opened, used, or partially consumed.
• Products returned without prior approval from Shuddha Sattva.
• Products damaged due to improper storage after delivery (e.g. moisture, sunlight exposure).
• Items purchased on sale or under a promotional discount (unless defective).
• Orders where the damage claim was raised after 48 hours of delivery without valid reason.

6 WhatsApp Orders Phase 1

For orders placed directly via WhatsApp (+91 98202 27510), the same cancellation, return, and refund terms apply as above.

• Cancellation requests must be raised via WhatsApp before dispatch confirmation is shared.
• Refunds for UPI/bank transfer payments will be processed back to the same account within 5–7 business days of approval.
• Please retain your UPI transaction reference for faster refund processing.